FAQ’s
When will my order ship?
Processing time or an estimated shipping date will be clearly noted in the product description of the item you order. Your order will ship within 7-14 business days. We are a small business and have limited staffing. We appreciate your patience!
Shipping prices
Our shipping and processing charges are intended to order processing, handling, and packing of the products you purchase. Shipping rates are based on real carrier rates and vary depending on the products ordered and the shipping address. Shipping will be calculated at check out.
I live outside the US. How can I purchase?
We are working on this! Unfortunately we don’t ship outside the US yet.
Return Policy
To start a return for your unused product, email us at info@theeseenceplanner.com with your order number within 30 days of your purchase. If you have received a damaged item photo proof and an order number is required for a replacement. We make returning easy and offer $5 flat rate return shipping within 15 days of arrival. Shipping fees are non-refundable. We can not process a return if the product has been used.
Can I make a gift purchase?
Processing time or an estimated shipping date will be clearly noted in the product description of the item you order. Your order will ship within 7-14 business days. We are a small business and have limited staffing. We appreciate your patience!
Shipping prices
Our shipping and processing charges are intended to order processing, handling, and packing of the products you purchase. Shipping rates are based on real carrier rates and vary depending on the products ordered and the shipping address. Shipping will be calculated at check out.
I live outside the US. How can I purchase?
We are working on this! Unfortunately we don’t ship outside the US yet.
Return Policy
To start a return for your unused product, email us at info@theeseenceplanner.com with your order number within 30 days of your purchase. If you have received a damaged item photo proof and an order number is required for a replacement. We make returning easy and offer $5 flat rate return shipping within 15 days of arrival. Shipping fees are non-refundable. We can not process a return if the product has been used.
Can I make a gift purchase?